We ship with FedEx and all items are insured. Shipping costs are included in our pricing for the continental US for standard sizes. We can build gates any custom size however there may be extra shipping charges. Please check with us and we'll be happy to look into that for you.
Should your purchase arrive damaged we ask that you contact us ASAP and keep all of the packaging in order for us to file a claim. We will send you a return shipment label immediately and either expedite replacing your order, or refund your cost if necessary.
If you live close enough to us that you choose to pick up your purchase, that's fine. We are required to charge 9.25% TN sales tax for any order that is picked up or delivered in TN but we will credit your order $50 towards shipping costs.