This listing is an add on for customers who have unusual gate settings or specific needs, for example: curved or angled walls; bi fold doors; offset newels; wall and newel offset; specialized hardware or handsets; etc. These gates take us more time to draw out and build so this charge helps to take care of that. Once we receive your photo we'll let you know if this charge is necessary.
We use Etsy direct checkout and accept all major debit and credit cards as well as money orders, and personal checks.
For TN residents there will be a 9.25% sales tax added.
For all custom orders we require payment in full upon ordering.
Should you wish to cancel an order you may do so at any time before we have started building your item. If it's a custom order that you wish to cancel and we have already started building it, a 20% restocking fee will be charged.
We ship via FedEx ground, and all items are insured. We've recently started shipping to Canada but please note that all Canadian addresses will NOT be included in our free shipping category. Since shipping to Canada is new to us, please message us and let us double check to see if your address qualifies for free shipping. Customers are responsible for all customs fees and tariffs associated with your purchase.
Should your purchase arrive to you damaged we ask that you contact us ASAP and keep all of the packaging in order for us to file a claim. We will send you a return shipment label immediately and either expedite replacing your order, or refund your cost if necessary.
If you live close enough to us that you choose to pick up your purchase, that's fine. We are required to charge 9.25% TN sales tax for any order that is picked up or delivered in TN.
But please contact me if you have any problems with your order.
Refunds are not given for custom orders unless the issue is related to workmanship or damage in transit, and in either case, please contact us immediately.