This item is to be ordered along with your gate order if you'd like the addition of a cat door. Because of the way we build, cat doors can't be added to our barn door gates.
We use Etsy direct checkout and accept all major debit and credit cards as well as money orders, and personal checks.
For TN residents there will be a 9.25% sales tax added.
For all custom orders we require payment in full upon ordering.
Should you wish to cancel an order you may do so at any time before we have started building your item. If it's a custom order that you wish to cancel and we have already started building it, a 20% restocking fee will be charged.
We ship via FedEx ground, and all items are insured. Our shipping costs are based on shipping from our address in TN to the midwest and the east coast. If you live in any of the following states we'll need to quote shipping for furniture based on your zip code as there will most likely be additional charges for shipping these larger pieces: WA, MT, OR, ID, WY, UT, NV, CA, AZ and AK. Another shipping option for large items is Greyhound and we can gladly check into that for you as well.
Should your purchase arrive to you damaged we ask that you contact us ASAP and keep all of the packaging in order for us to file a claim. We will send you a return shipment label immediately and either expedite replacing your order, or refund your cost if necessary.
If you live close enough to us that you choose to pick up your purchase, that's fine. We are required to charge 9.25% TN sales tax for any order that is picked up or delivered in TN.
But please contact me if you have any problems with your order.
Refunds are not given for custom orders unless the issue is related to workmanship or damage in transit, and in either case, please contact us immediately.