We have only two styles of sliding gates shown in our listings. If you would like to make any of our gate styles into a sliding gate, you'll need to order this listing along with the gate listing.
Sliding gates are longer than our standard gates just because of the way they work. When you order, you'll order based on the width of your space. If it's a framed doorway, make sure you add the width of the molding on both sides to your opening width to order. Also make sure you have enough room on one side for storage. The higher cost for sliding gates is for the extra length, time, and shipping charges that these gates require.
We use Etsy direct checkout and accept all major debit and credit cards as well as money orders, and personal checks.
For TN residents there will be a 9.25% sales tax added.
For all custom orders we require payment in full upon ordering.
Should you wish to cancel an order you may do so at any time before we have started building your item. If it's a custom order that you wish to cancel and we have already started building it, a 20% restocking fee will be charged.
We ship via FedEx ground, and all items are insured. We've recently started shipping to Canada but please note that all Canadian addresses will NOT be included in our free shipping category. Since shipping to Canada is new to us, please message us and let us double check to see if your address qualifies for free shipping. Customers are responsible for all customs fees and tariffs associated with your purchase.
Should your purchase arrive to you damaged we ask that you contact us ASAP and keep all of the packaging in order for us to file a claim. We will send you a return shipment label immediately and either expedite replacing your order, or refund your cost if necessary.
If you live close enough to us that you choose to pick up your purchase, that's fine. We are required to charge 9.25% TN sales tax for any order that is picked up or delivered in TN.
But please contact me if you have any problems with your order.
Refunds are not given for custom orders unless the issue is related to workmanship or damage in transit, and in either case, please contact us immediately.